To activate Elevator Accounts, the account must be set up at the station in STAGES. To do so, please follow the expedited process below.
- Submit the following information to support@armcom.ca with the subject line of “NEW ELEVATOR ACCOUNT ACTIVATION”.
- Account number: _____________ (Use your next available account number. If you do not know it, call the station and press # 3 to obtain your next available account number)
- Account name: _____________________
- Elevator Caller ID: __________________
2. Please allow 24 hours for processing at the station.
3. Once you have received the confirmation email, you MUST program the elevator in STAGES to the dedicated Elevator line: 1-877-506-2576.
4. Perform a test of the elevator.
5. Send in your normal agreement and data to info@armcom.ca to have the data entry completed.
A successful elevator call/test can only be done once these steps are complete. Any testing before these steps is completed would result in the elevator call going into a general inbound queue, instead of being expedited through this new number. If you have a current elevator account experiencing issues, it is recommended to follow the process above for the best results.