I wanted to update everyone on the upcoming transition to AvantGuard Monitoring.
For anyone who missed it last year, the Chetta family, owners of GMS, decided the time was right to exit the monitoring industry. After an extensive vetting process, AvantGuard was chosen as the superior candidate, as AvantGuard will continue to employ the GMS team, continue business uninterrupted, and honor the existing dealer agreements.
AvantGuard brings decades of wholesale monitoring experience to the relationship and a history of innovation, technical leadership, growth, services expansion, and a focus on dealer relationships. AvantGuard's reputation in the industry is one of exceptional service, quality, and consistency. They were named the 2022 Monitoring Center of the Year (Enterprise) by The Monitoring Association and had the fastest average response times in the industry.
Within the next few months, we will convert all of our accounts to AvantGuard's Stages. Once the data conversion is completed and the signals are routed to AvantGuard's monitoring centers, you and your customers will reap the benefits of the following award-winning services.
· Facility, signal path, and people redundancy among the AvantGuard monitoring centers (Ogden, UT, Rexburg, ID, Cedar City, UT, Sarasota, FL)
· Access to AvantGuard's award-winning dealer tools, including a technician app for iPhone and Android, web portals for account management, reporting, and attrition-reducing insights
· Subscriber interaction tools, including SMS and AG Chat
· Complete Alarm.com integration
· AI-enabled conversational voice capabilities to prioritize inbound and outbound calling
Please be on the look-out for frequent emails from noreply@agmonitoring.com regarding critical conversion information.
To learn more about the coming capabilities, visit https://www.agmonitoring.com/services/professional-monitoring.
As we get closer to the conversion date, I will continue to be your primary contact for any questions you may have.