Hello GMS Dealers.
If you were not able to attend one of the My AG Web Portal webinars please see the link below for a recording.
As we continue towards the data conversion we would like to pass on some important information regarding your accounts.
- Every account number will have GM added as a prefix to the Line ID. The addition is to avoid duplicate account numbers within our database. For example, account number XX0001 will change to GMXX0001.
- Text Notifications: If you or your customer receive automatic text messages from Stages the number they will be coming from will change from a 10-digit phone number to an SMS Short Code of 78262.
- AvantGuard will implement two-call verification burglar alarm procedures for security accounts. Shortly after the conversion, our dealer care team will implement AG Chat and our AI auto-dialing feature. We will communicate the coming changes with you at a later date.
- Our platform will send automated calls for all low-priority signals (Low battery, power loss, troubles, etc.), allowing for prompt notification and industry-leading response time on emergency alarms.
- Reports and other Stages notifications will come from firstname.lastname@example.org.
Password for recording: z92VyCz=