10/4/23 - AvantGuard/GMS Billing Changes

Hello Dealers,

With the transition of GMS and Avantguard taking place, we would like to inform you of some changes that will be happening with your billing and invoicing starting on December 1st, 2023

New Look

· All invoices, payment receipts, statements and credit memos will have a different look and be branded as Avantguard.

· Billing details will be in the Account Service Detail report in your MyAG Portal. This report will show the services billed at the subscriber level.

· You will notice bill codes on your invoices as we are standardizing the services/invoices Avantguard offers. The descriptions will clarify the billed service, but if you have specific questions, please reach out to us at [e-mail].

Billing Changes

· You will be billed via email on the 1st of the month for the current month.

· Invoices will have a billing cut off on the 25th of the previous month. Meaning anything active as of that date will be billed on the 1st of the month.

Example: December invoices will be for December services and any accounts active as of November 25th at 12:01am will be billed.

· We will be simplifying the invoices by no longer pro-rating service charges. Any new accounts added during the month will not be invoiced until the 1st of the following month. Any cancelled accounts will drop off the following month.

Example: An account added on the 26th of November will not be billed until January 1st. If an account is cancelled on the 26th of November, it will continue to be billed on the December 1st invoice.

· Third party services will be billed 1 to 2 months in arrears depending on the vendor. We will invoice you based on the active accounts from the invoices we receive from these vendors.

· Any disputes to invoices will need to be made within 30 days of invoice via email.

Payments

· All invoices from 12/01 on will have a Pay Now button, allowing you to make the payment for that invoice. We also accept payments via wire, CC, ACH, or checks.

· After 12/01 please send all checks to PO Box 150224 Ogden, Utah 84415.

· All automatic payments will be processed on the 20th of each month.

Inquiries

· All invoices, statements, etc. will be sent from [e-mail]. Please use this same email address to reach out to us about billing related questions.

· All data changes need to be made in writing and sent to Dealer Care via email to [e-mail]