- The End User portal, or Stages for subscribers can be accessed here:
https://portal.agmonitoring.com/stagescustomer
- Stages Customer Access allows subscribers to view their account information and place tests.
- Stages Customer Access does not allow subscribers to make any changes to the account.
- If a subscriber needs changes made to their account, they must contact their dealer.
Contents:
- How to Login
- History Tab
- Placing a Test
- Clearing/Ending Tests
- Contacts Tab
- Site Tab
- Agency Tab
- Code Words
- Schedule Tab
How to Login:
- Username is the subscriber's account number (xmit number).
- Password the subscriber's password OR the general account password. 
- The general account password that is on the account can be used. 
- Login.
- There is a series of grey tabs. You will use these to navigate your account information.
History Tab:
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- The 'Description' tab will tell you which points were placed on test.
- 'User Name' will tell you who placed that particular test.
- 'Comment' shows the duration of the test.
- If and words are cut off, simply hover your mouse over the cut off description and a fly out box will pop up with the rest of the information 
Placing a Test:
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- Click on the 'Test' button.
- Click on the carrot ^ next to 'Category'.
- You can choose either 4 hour test or 8 hour test.
- If you need a test with a shorter duration, simply enter a 4 hour test and then clear the test when you are finished testing.
- If you need to place a test longer than 8 hours, contact the main office.
- Enter your password.
- Click 'OK' to place the test.
Clearing/Ending Tests:
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- Click the eye icon to view current tests.
- Under 'Status' it shows if the account is in test or normal.
- Once you've clicked on the eye icon, the 'Device Tests in Effect' window will pop up.
- Click 'Clear All Tests' and then click 'Yes' to end the test.
Contacts Tab:
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- The selected contact will be highlighted in yellow.
- The information related the selected contact is to the right.
-ECV: If this box is checked the contact will be called before dispatch, except on Commercial Fire (CF) accounts. CF accounts will always call dispatch first even if a contact is labeled as ECV.
- PIN: If the contact as a specific password/PIN code it will be listed under PIN.
- Auto: If the Auto box is checked, the contact will receive auto notifications. 
- You can search for a specific contact using the search bar on the bottom left.
- Click the binoculars to search.
Site Tab:
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- On the site tab under 'Info' is where Special Instructions, Lockbox code, and Hidden Key information is listed.
- Operators will have this information available when acting on alarms.
- If this information needs changed, the dealer will need to update it.
- Ignore what is written in the brackets, it's coding and won't show up for the operator.
Agency Tab:
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- Under 'Agencies/Permits' you can see the agencies and permits currently listed on the account.
- Any changes to the agency list can be made by the dealer. 
Code Words:
- There are two different kinds of code words.
- The general account password will be listed under 'Code Words'.
- If there is a duress code, it will be listed under 'Duress Code'. 
Schedule Tab:
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- This is were you can see the hours set for your account.
